Welcome to The Digital Photo. By accessing or using our website, you agree to be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. General Information
This website is owned and operated by The Digital Photo
These terms apply to all users, visitors, and customers of the website
We reserve the right to update or modify these Terms & Conditions at any time without prior notice
2. Products & Services
We specialize in customized photo frames
All products are made on order based on customer-provided photos, text, and design preferences
Product images shown on the website are for reference only; slight variations may occur
3. Order Confirmation & Customization Approval
Orders are processed only after successful payment
Customers are responsible for providing:
Correct images
Accurate text and details
Once customization is confirmed and processing begins, orders cannot be canceled or modified
4. Pricing & Payments
All prices listed on the website are in Indian Rupees (INR)
Prices are subject to change without prior notice
Payments are processed through secure third-party payment gateways
We do not store payment card or banking details
5. Shipping & Delivery
Shipping timelines are mentioned in our Shipping Policy
Delivery delays caused by courier partners, natural events, or incorrect address details are beyond our control
Customers must ensure the delivery address and contact details are accurate
6. Returns, Refunds & Replacements
Returns are accepted only as per our Return & Refund Policy
A 7-day return window applies only after verification
Uncut unboxing video is mandatory for all return or damage claims
Customized products are non-returnable unless damaged, defective, or wrongly delivered
7. Unboxing Video Requirement
To raise any complaint related to damage, defect, or wrong product:
An uncut and continuous unboxing video must be recorded
The video must clearly show:
Sealed package
Label and opening process
Product condition
Claims without proper unboxing video will be rejected
8. Intellectual Property
All website content including text, images, logos, designs, and graphics belong to The Digital Photo
Unauthorized use, copying, or reproduction is strictly prohibited
9. User Content (Photos & Images)
Customers retain ownership of their uploaded photos
By uploading content, you grant us permission to use it solely for order customization
We do not share or sell customer photos to third parties
10. Limitation of Liability
We are not responsible for:
Color differences due to screen settings
Customer-provided errors
Delays beyond our control
Our maximum liability is limited to the order value paid by the customer
11. Prohibited Use
Users must not:
Upload illegal, offensive, or copyrighted content without rights
Attempt to harm or misuse the website
Engage in fraudulent transactions
12. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Jaipur, Rajasthan.
13. Contact Information
For any questions regarding these Terms & Conditions, contact us:
